img Leseprobe Sample

South Africa’s BPO Service Advantage

Becoming Strategic in the Global Marketplace

A. Craig, Mary C. Lacity, Leslie P. Willcocks, et al.

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ca. 96,29
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Palgrave Macmillan UK img Link Publisher

Sozialwissenschaften, Recht, Wirtschaft / Management

Description

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

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Keywords

business, research, outsourcing, service, shared services, performance, business process