What Isn’t Being Said
Culture and Communication at Work
Xiao-Ping Chen, Wendi L. Adair, Leigh Anne Liu, ...
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Geisteswissenschaften, Kunst, Musik / Angewandte Psychologie
Description
This book examines how exactly effective intercultural communication at work takes place. In order to do so, the authors take a deep dive into understanding the communication process and variation in communication patterns across cultures and individuals. They introduce a model that focuses on four sources of nonverbal communication, discuss existing research on intercultural communication in the workplace, and offer propositions for future research on the indirect, implicit, and nonverbal cues that can stymie cross-cultural communication effectiveness at work.
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Keywords
Cross cultural conflict management, Cultural diversity, Multicultural workplace, Intercultural communication, Leadership across cultures